Self-Service Warranty Portal

Your clients can easily add new returns or check their warranty status. This streamlines your warranty and return processes, enhancing the customer experience.

Acceptance Process

In this step, you can check the eligibility of the return. If everything is in order, you can easily accept or cancel the request. Your customer will be notified of your decision.

Offer an exchange

Enhancing customer loyalty simplifies the exchange process. Let them enjoy exceptional service with your company x Projectmix.

Offer a repair

In addition to exchanges, provide your clients with top-notch service by offering a professional repair. Choose from several available options.

Offer store credit

If your client qualifies for a store credit note, you can quickly add the credit amount. They will be notified and can use the credit for a future purchase.

Exchange Accepted

To complete the exchange process, simply select a new item from the inventory. You have multiple options avaialble to tailor the exchange experience.

Repair Accepted

Repairs can be offered at no cost or for a fee. Select the repair description, and the repair department will be notified to move forward with the next steps.

Credit note Accepted

Delight your client by issuing a credit note, which will be added to their client portal. They can conveniently use it for a new purchase.

Client Portal

The revolutionary client portal simplifies the entire return process. Your clients can easily track each step along the way. With Projectmix, returning items has never been easier.

Happy Customer

Returns can be a hassle, so we've streamlined the process to make it easier and simplier. Did you know? 60% of customers who exchange for a new product end up making additional purchases.